PRIVACY POLICY

The Golden Elm LLC, we are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose information from visitors and clients when using our website.

By using our site or services, you agree to the practices described below.

1. Information We Collect

Personal Information

We may collect personal information in various ways, including when you:

    •    Submit an inquiry form

    •    Contact us by email or phone

    •    Request a consultation

    •    Book services

    •    Communicate with our team

    •    Provide information for scheduling

    •    Join our mailing list

Personal information may include:

    •    Name

    •    Email address

    •    Phone number

    •    Due date

    •    Baby’s information

    •    Service needs

    •    Address (if needed for scheduling)

    •    Any details you voluntarily submit Non-Personal Information

We may collect non-personal data such as:

    •    Browser type

    •    Device information

    •    Referring website

    •    Usage patterns

    •    General site analytics

This information helps us improve site performance and user experience.

2. Use of Cookies

We may use cookies and similar technologies to enhance your browsing experience.

Cookies allow us to track website traffic, improve functionality, and understand visitor behavior.

You can disable cookies through your browser settings, but certain features of the site may not function properly.

3. How We Use Your Information

We may use your information to:

    •    Provide and improve our services

    •    Respond to inquiries

    •    Manage bookings and client accounts

    •    Schedule consultations and shifts

    •    Process payments through third-party platforms

    •    Communicate updates or service-related information

    •    Maintain internal records

    •    Comply with legal obligations

We do not sell or share personal information for marketing purposes.

4. Data Security

We use appropriate security measures to protect your information and maintain its confidentiality.

This includes secure platforms, password-protected systems, and limited internal access.

While we take data protection seriously, no online transmission can be guaranteed 100% secure.

5. Use of Third-Party Services

We may use third-party services to support our operations, such as:

Calendly

Used for scheduling consultations or interviews.

When you book through Calendly, your contact information may be stored and processed by their platform.

Calendly operates under its own privacy policy, and we encourage you to review it. Payment & Document Platforms.

If we use platforms such as Square, QuickBooks, or secure document-signing services, your information may be processed through those systems strictly for business purposes.

All third-party providers are required to keep your information confidential.

6. Sharing Your Information

We do not sell or trade your personal information.

We may share information only in the following cases:

    •    With trusted service providers assisting in business operations (scheduling, payments, email communications)

    •    When required by law, subpoena, or legal process

    •    To protect our rights, clients, or property

Any information shared is done with confidentiality expectations.

7. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content or privacy practices of these external sites.

We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy
Our website and services are intended for adults.

We do not knowingly collect personal information from children under 13.

If we learn that a child has submitted information, we will delete it promptly.

9. Your Privacy Rights

You may request at any time to:

    •    Access your personal information

    •    Update or correct your information

    •    Request deletion of your information

    •    Opt out of email communication

To make a request, contact us at: alayna@thegoldenelmclt.com

10. Changes to This Policy
We may update this Privacy Policy periodically.

Any changes will be posted on this page with a new “Last Updated” date.

Continued use of the website after changes indicates acceptance of the updated policy.

If you have questions regarding this Privacy Policy, please contact:

The Golden Elm LLC

Charlotte, NC

alayna@thegoldenelmclt.com